Shipping policy
Shipping Policy
Yunelle is operated by Geminos Limited, a private company limited by shares incorporated in Hong Kong, Business Registration Number (BRN) 80955528. This version applies to new orders placed with Geminos Limited after the operator change on 7 September 2026. The original contracting party and applicable terms remain unchanged for earlier orders.
Yunelle ships from two locations. Orders to Germany are picked, packed and dispatched by our external fulfillment center in Germany. Orders to the United States are handled and dispatched by our third party logistics partner (3PL) in China. We currently deliver to Germany and the United States. All prices shown include VAT where applicable; shipping costs are added at checkout and are always displayed before you complete your order.
Where we deliver
At present we deliver to addresses in Germany and in the United States. We are working on expanding our delivery area. If you are located elsewhere but can provide a delivery address within Germany or the United States, you are welcome to order, simply enter that address at checkout.
Where your order ships from
Germany: your order is dispatched from our fulfillment center in Germany.
United States: your order is dispatched by our 3PL partner in China. We state this here so that you know it before you order. It affects the transit time, and it means your parcel is an international shipment subject to US import regulations, see the section on import duties below. It does not affect your rights: your contract is with us, Geminos Limited operating Yunelle, and we remain your single point of contact for delivery, defects, withdrawal and returns.
Shipping costs and delivery times
Germany
- Standard DHL Shipping: 4.99 € - free from 30 € order value
- DHL Express Shipping: 6.99 € - express delivery is always chargeable and is not included in free shipping
- Delivery within Germany usually takes 1-5 business days from dispatch. Because we work with an established fulfillment partner in Germany, most domestic orders arrive at the faster end of this range.
United States
- Standard Shipping with Tracking (7-21 business days): 6.99 € - free from 30 € order value
- Express Shipping with Tracking (7-10 business days): 9.99 € - always chargeable and not included in free shipping
- Delivery times for the United States are stated from dispatch in China and include international transit and customs clearance.
The exact shipping cost for your destination is calculated and shown in your cart before you place the order.
Order processing
Orders are transmitted to the responsible warehouse and processed within 1-2 business days of receipt of payment for deliveries to Germany, and within 1-3 business days for deliveries to the United States, excluding weekends and public holidays. Please note that our partner in China also observes Chinese public holidays, in particular Chinese New Year, during which processing can take longer. The delivery times stated above apply from dispatch and are added to the processing time.
Priority Service (optional, 3.99 €)
Priority Service is an optional add-on you can select in your cart. It does not change the carrier or the shipping method, it changes how your order is handled by us before it leaves the warehouse.
What we commit to:
- Your order is picked ahead of standard orders placed the same day at the responsible warehouse.
- Your customer service enquiries are handled with priority, usually within 12-24 hours on business days.
- If your order is delayed, we contact you proactively. You do not have to chase us.
What we cannot commit to: The transit time of the parcel itself. Once your shipment has left the warehouse, delivery is in the hands of the carrier and, for shipments to the United States, of the customs authorities. Priority Service shortens the time until handover to the carrier, not the time the parcel spends in transit afterwards. No specific delivery date or arrival time is guaranteed.
Priority Service is optional. Your order will be shipped completely, carefully and within the stated processing time without it.
Delivery times are estimates
All delivery times stated are non-binding estimates based on the average performance of our carriers. They are not guaranteed delivery dates and do not constitute a fixed-date transaction, unless we have expressly confirmed a binding delivery date to you in text form.
Tracking
As soon as your parcel has been dispatched, you will receive a tracking number by e-mail. You can also follow your parcel at any time via our Track Order page. For shipments to the United States, please allow a few days after dispatch before tracking events appear, as international shipments are scanned less frequently than domestic ones.
Partial deliveries
If you order several items, we may ship them separately at no additional cost to you. In that case you will receive a separate tracking number for each parcel.
Delays outside our control
In individual cases delivery may take longer due to circumstances beyond our control, for example customs clearance, extreme weather, strikes, or delays at the carrier or at the warehouse. If your parcel has not arrived within the stated delivery window, please contact us at help@yunelle.com. We will open an investigation with the carrier and either replace your order or refund you in full if the parcel cannot be located.
Transport risk
If you are a consumer, we bear the risk of loss or damage in transit until the goods are delivered to you (Section 475 (2) German Civil Code). You do not have to pay for goods that never reach you.
Return shipping costs
If you exercise your right of withdrawal, you bear the direct costs of returning the goods (Section 357 (5) German Civil Code). Please choose a trackable shipping method and keep your proof of postage - without it, it may not be possible to establish that the goods were sent back.
Returns are sent to Yunelle, c/o Marco Rafael Abagiu, Fürstenweg 90, 83395 Freilassing, Germany, regardless of where your order was dispatched from. You never have to return anything to China.
We do not enclose prepaid return labels as standard. If we provide you with a return label as a gesture of goodwill in an individual case, this is a voluntary service, does not create any entitlement for future returns, and the corresponding costs will be offset against your refund unless we have expressly stated otherwise.
This does not apply if the goods are defective, incorrect or damaged. In those cases we bear all return shipping costs and you will not incur any expense. Simply contact us at help@yunelle.com with photos and your order number, and we will arrange the return at our expense.
Diminished value
You are liable for any diminished value of the goods only where this results from handling them beyond what is necessary to establish their nature, characteristics and functioning. In practice this means: you may inspect the goods as you would in a shop. Signs of use going beyond that may be deducted from your refund as compensation for diminished value (Section 357a (1) German Civil Code).
Incorrect delivery addresses
Please check your delivery address carefully before completing your order, including the house or apartment number. If you notice a mistake, contact us at help@yunelle.com as quickly as possible - we can correct the address as long as the order has not yet been passed to the warehouse for dispatch. Once the parcel is on its way, the address can no longer be changed. If a parcel is returned to us because the address you provided was incomplete or incorrect, we will contact you and either resend it against payment of the renewed shipping costs, or refund the value of the goods less the shipping costs actually incurred.
Failure to accept delivery
If a parcel is returned to us because it was not collected from the pick-up point within the carrier's storage period, or because acceptance was refused without a valid reason, we may charge you the shipping costs actually incurred for the resend. This does not affect your right of withdrawal.
Import duties and taxes (United States)
Shipments to the United States are sent from our 3PL partner in China and are subject to US import regulations. Import duties, taxes and customs handling fees may be charged by the US authorities or by the carrier on delivery. These charges are not included in our prices and are payable by the recipient. We have no influence on the amount and cannot determine it in advance. If a parcel is refused because of import charges and returned to us, the section on failure to accept delivery applies.
Contact
Geminos Limited - Yunelle
Registered office: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Customer contact and returns in Germany: c/o Marco Rafael Abagiu, Fürstenweg 90, 83395 Freilassing, Germany
Phone: +49 176 27497705
E-mail: help@yunelle.com