FAQ & Contact

Shipping

Orders to Germany ship from Germany. Orders to the United States ship from our logistics partner in China.

• Germany: 4.99€, free from 30€. Delivery in 1-5 business days.
• United States: 6.99€, free from 30€. Delivery in 7-21 business days, import duties may apply.

Orders are processed within 1-2 business days and you receive a tracking number by e-mail. An express option is available at checkout. Delivery times are estimates.

Returns

You have 14 days to withdraw from your purchase, no reason needed. Just write to help@yunelle.com. Returns always go to our address in Germany.

• Return shipping costs are borne by you.
• For sealed cosmetics, the right of withdrawal ends once the seal is removed.
• Defective or incorrect items: we cover everything.

Shipping Policy · Withdrawal Policy

Simply contact our support team, and we’ll provide you with the return instructions. Once we receive the item back, you’ll get a full refund.

Please make sure the product is unused and in its original packaging.

See our return policy for more information.

As a small, growing business, we unfortunately don’t have special return-shipping agreements with DHL yet.

Because of this, we’re currently unable to cover the return shipping costs, and they would need to be covered by the customer.

We truly appreciate your understanding!

You can change or cancel your order as long as it hasn’t been processed or shipped.

Please contact our support team as soon as possible, and we’ll do our best to assist you!

Simply enter your tracking number from the shipping confirmation email on our Track Order page to see the latest updates of your package.