We're here for you!

Your satisfaction is our top priority!
Write to us at any time with questions, concerns or feedback - our team is just a message away.

Einklappbarer Inhalt

We ship worldwide. All orders are shipped within 24 hours. The delivery time depends on your country. Here are the expected rates for all countries:

United States:
Standard Shipping: 5-10 business days
Express Shipping: 3-7 business days

Germany:
Standard Shipping: 1-5 business days
Express Shipping: 1-3 business days

Europe:
Standard Shipping: 5-10 business days
Express Shipping: 3-7 business days

International:
Standard Shipping: 9-14 business days
Express Shipping: 7-10 business days

Some products have longer shipping times than our usual rates. If this is the case, it's mentioned on the product's description page.

See more information in our shipping policy.

Shipping is free worldwide on orders over 50€!

For orders below 35€ a flat shipping fee of 4.95€ applies.

In a few countries, the shipping fee may vary slightly. You’ll see the exact amount at the checkout.

Simply contact our support team, and we’ll provide you with the return instructions. Once we receive the item back, you’ll get a full refund.

Please make sure the product is unused and in its original packaging.

See our return policy for more information.

As a small, growing business, we unfortunately don’t have special return-shipping agreements with DHL yet.

Because of this, we’re currently unable to cover the return shipping costs, and they would need to be covered by the customer.

We truly appreciate your understanding!

You can change or cancel your order as long as it hasn’t been processed or shipped.

Please contact our support team as soon as possible, and we’ll do our best to assist you!

Simply enter your tracking number from the shipping confirmation email on our Track Order page to see the latest updates of your package. 

Create Support Ticket

We are happy to help you! We try to process all requests within 48 hours.

Note:
Please note that we can only change your address if your order has not yet been processed / shipped.
Note:
Please check the status of your shipment on our Track Order page. If it's still on the way, we ask for a little more patience. Thank you!
Note:
We are very sorry if we made a mistake when packing your order! Please let us know what exactly was delivered incorrectly. We will of course correct our mistake!